Websphere Commerce Data Load using CSV \Websphere Commerce Data Load using XML

Order Status Transition flow diagram

In the overall view, all the order statuses of WebSphere Commerce are listed.

Note:

• Bold indicates the major status of the order processing flow, which includes status P and M.
• Red indicates status for ATP inventory system, which flows from status B through status R, S, to D.

For a description of each individual status, see Order and order item status.

One more status is X (canceled).

Orders in W, C, M, N, B, E, L, I status can be transferred to status X when the order is canceled.

Current order status	Next order status	Action	Controller command	Comments
Does not exist (DNE)	J	Create junk order	N/A	1. Junk order feature is enabled. 2. When order items are deleted, if no junk order exists, a new junk order is created.
Does not exist (DNE)	P	Create order	OrderCreateCmd	When products are added into a shopping cart, OrderItemAddCmd calls OrderCreateCmd to create a new pending order.
P	M	Submit order	OrderProcessCmd
P	B	Submit order	OrderProcessCmd	When an order item has inventory on backorder, the order status is B.
P	L	Submit order	OrderProcessCmd	When inventory for an order item cannot be fulfilled.
P	W	Submit order	OrderProcessCmd	1. Order approval feature is enabled. 2. The total product exceeds the spending limit.
P	I	Schedule order	OrderScheduleCmd	The order in status of I is to copy a new order, and the new order is submitted by scheduler.
I	M	Submit schedule order	ScheduledOrderProcessCmd	ScheduledOrderProcessCmd calls OrderProcessCmd when the scheduler submits orders.
I	B	Submit schedule order	ScheduledOrderProcessCmd	ScheduledOrderProcessCmd calls OrderProcessCmd when the scheduler submits orders.
I	L	Submit schedule order	ScheduledOrderProcessCmd	ScheduledOrderProcessCmd calls OrderProcessCmd when the scheduler submits orders.
I	W	Submit schedule order	ScheduledOrderProcessCmd	ScheduledOrderProcessCmd calls OrderProcessCmd when the scheduler submits orders.
B	M	Process back order	ProcessBackordersCmd	When inventories of all the backorder order items can be fulfilled.
B	E	CSR edit order	AdvancedOrderEditBeginCmd
W	M	Approve	HandleApprovalsCmd	Order is approved.
W	N	Reject	HandleApprovalsCmd	Order is rejected.
W	E	CSR edit order	AdvancedOrderEditBeginCmd
W	B	Approve	HandleApprovalsCmd	Order is approved but one of the order items is backordered.
N	E	CSR edit order	AdvancedOrderEditBeginCmd
L	E	CSR edit order	AdvancedOrderEditBeginCmd
E	M	Submit order	CSROrderProcessCmd	CSROrderProcessCmd calls OrderProcessCmd when the CSR submits an order for a customer.
E	B	Submit order	CSROrderProcessCmd	CSROrderProcessCmd calls OrderProcessCmd when the CSR submits an order for a customer.
E	W	Submit order	CSROrderProcessCmd	CSROrderProcessCmd calls OrderProcessCmd when the CSR submits an order for a customer.
E	L	Submit order	CSROrderProcessCmd	CSROrderProcessCmd calls OrderProcessCmd when the CSR submits an order for a customer.
M	R	Release to fulfillment	ReleaseToFulfillmentCmd
M	C	Synchronize payment	OrderPaymentSynchronize	When all the order items are approved, OrderPaymentSynchronize is updates the order status to C.
M	E	CSR edit order	AdvancedOrderEditBeginCmd
M	F	Order transfers to the order management system	ProcessOrderSubmitEventCmd	After the order is received and ready for processing, the order transfers to the external order management system, such as Sterling Order Management System. The order status then changes to "F".
C	E	CSR edit order	AdvancedOrderEditBeginCmd
C	R	Release to fulfillment	ReleaseToFulfillmentCmd
R	S		ReleaseShipConfirmCmd
S	D		OrderCloseCmd	Order is closed when status is "D".
F	H		ProcessOrderSubmitEventCmd	When order fails to be transferred, the order status is updated to 'G'. This failure can occur because the external order management system is down or there is an exception when WebSphere Commerce communicates with this external system.
F	G	Order management system confirms order transfer	CreateOrderOnSuccessStatusUpdateCmd	When the external order management system calls back a WebSphere Commerce service with the CreateOrderOnSuccess confirmation, the order status updates to "G".
P	X		OrderCancelCmd	Order is canceled by the customer.
M, C, I, W, N, B, E, L	X		AdminOrderCancelCmd (CSROrderCancelCmd calls AdminOrderCancelCmd to cancel order.)	Order is canceled by the CSR.