Websphere Commerce Returns and Refunds
Websphere Commerce Returns and Refunds WebSphere Commerce supports returns for available to promise (ATP) and non-ATP inventory-enabled stores using return merchandise authorization (RMA) functionality. A return is a record of a customer's request for a refund, to return merchandise, or both. If a customer is not satisfied with their purchase, the merchant can offer a refund for the purchase. To return an order (or an order item or a product within an order), it must first be in one of the following states: PRC (Processing) CLS(Closed) However, to return an order (or order item within an order) using the New Return wizard in the WebSphere Commerce Accelerator, both the order and order item within the order must be in:PRC or CLS state and have already been shipped To return items in any state, use the ReturnItemAdd command. Websphere commerce have Out of the box functionality of handling refunds on cancellation of an order and also returns. For e.g. you want to cancel on